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When trying to login, I keep getting an error message stating that the information I had entered is incorrect. What am I doing wrong?
When entering your FTP username, make sure that you use lowercase letters (i.e. xt002)
Can I submit my RAW files through DEC?
We no longer accept RAW files. Please view member discounts for partner deals and discounts for these services.
I don’t remember my FTP login, how do I obtain this information?
Please call Customer Experience by dialing 1-877-PICTAGE (877-742-8243)
I downloaded DEC but it seems to freeze during installation. Why is this?
Make sure that you are using the latest version of JAVA:
Do I have to submit my event at Pictage.com after the upload is complete?
If you selected the Digital Express option in DEC, the upload and submission process is combined and you will not need to log on to Pictage.com to submit the event. If however, you used the “Full Service” option in DEC, then you will need to finalize the procedure by logging in to Pictage.com and submitting your event. |