How It Works

1. On a daily basis, Pictage determines which of your events are newly verified
2. For an event to be considered a “verified” event, all of the following criteria must be met:
1. The event date has occurred
2. The event must be released to the owner
3. The event must have had at least one consumer or photographer order shipped (excluding Event Submission and FTP orders)
4. The event owner cannot be a photographer
3. Pictage will send the owners of all newly “verified” events the following email which asks them to recommend their photographer:
   

   If your client responds to the email, he or she can write a review for you:

   
   

4. Once a new review has been submitted you are notified via email, from where you can choose to publish the review, reject the review, or go to the Client Reviews tab of your Pictage.com account. Publishing the review immediately posts the review to your listing; rejecting the review means that the review will not be posted to your listing:
   
5. On the Client Reviews tab, you are able to view/update all the reviews you have received through the Client Review program.

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How to Participate

To participate in our Client Reviews Program:

1. Select the “Directory Listing” link in your Welcome module
2. Click on the Client Reviews tab
3. On this tab, you can view your status and choose to turn the client review emails on or off:

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Frequently Asked Questions

Why can’t all my event owners receive the email for recommendations?

Events have to meet the 4 criteria listed under How it Works to be included in the Client Review program. This guarantees the owner(s) we email are qualified to give the most accurate and meaningful recommendations that help build your business.

When will my clients get a recommendation email from Pictage?

We determine verified events on a daily basis. 2 days after an event is marked as verified, we send an email to the event owner.

What is a verified Pictage Event?

A verified Pictage Event is an event that meets the following criteria:

1. The event date has occurred
2. The event must be released to the owner
3. The event must have had at least one consumer or photographer order shipped (excluding Event Submission and FTP orders)
4. The event owner cannot be a photographer Pictage verifies on a daily basis.

Only event owners of verified events qualify for the Client Review program.

What types of events can become a verified event?

Any event type can become a verified event, as long as it meets the four conditions mentioned above.

What does the status of “Published” mean?

This means that you have published the review to your Directory listing. What does the status of “Rejected” mean? This means that you have decided not to post the review to your Directory listing.

What does the status of “Available to publish” mean?

This means that we have received a review from your client and are awaiting your approval for publishing to your Directory listing.

What does the status of “Awaiting feedback” mean?

This means that we have not yet received a review from your client.

Can I remove comments?

Yes, you can change the posting status of a review at any time (even if you have previously published it).

What do I do if my client hasn’t written a review yet?

We encourage you to talk to your client to see why she has not provided feedback. If she accidentally deleted or misplaced the original Client Review email, you have the option of resending the email yourself. On the Client Reviews tab, select the clients to whom you’d like to resend the Client Review email. Then click on the “Resend Email” button – this immediately resends the Client Review email to the event owner.

 

Can my client update or rewrite a review she has already written?

Yes, just resend her the Client Review email (as outlined above). She can override her original comments by writing and submitting a new review.

I still have questions/comments…where can I send them?

Send us an email at photographerdirectory@pictage.com. We’d love to hear your feedback!

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