Sign In

To sign in, you will need the following:

 

• Email Address associated with your account.
• Password associated with the above email address. Retrieve or reset your password.
• FTP login. This is included in the welcome email sent to you after signing up with Pictage (usually a lowercase two-letter-three digit code such as be088).
• FTP password. This is also included in the welcome email sent to you after signing up with Pictage.
• Click on the "Forgot your web password?" or "Forgot your FTP password" links to reset your web or FTP passwords, respectively.

NOTE: Your FTP account is automatically locked if you enter the incorrect password five times. To have it unlocked, please contact us.

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Event Options

PUT allows you to:

• Create new events
  Schedule an event and upload at the same time. This is useful when you want to upload an event that you had not pre-scheduled.
• Add to an existing event
  Use this option when uploading images to an existing event or a pre-scheduled event.
• Replace Image(s)
  Replace image(s) that are corrupt (or any other reasons). Note: Replace image(s) should only be used to replace a small number of previously uploaded images. If your goal is to replace ALL images in an event, please contact support by dialing 1-877-PICTAGE.

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Scheduling Events

Part of the “Create New Event” process is event scheduling.

When scheduling an event, you need to specify:

• The type of event (wedding, portrait, corporate, etc.).
• An event title (name of the event, i.e. “John & Karen’s Wedding).
• The date of the event.
• A photographer assigned to the event (typically the photographer who shot the event).
• A catalog the event uses for products and pricing.
• An owner email. An event owner is usually the host of the event (i.e. bride). Once the event is scheduled, you are provided with a link to the event which is used to access the event once the images are available for viewing.
• An owner role. The owner role options depend on the event type. To learn more about the various owner roles, visit our support page about scheduling events.

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Categorizing

About Categorizing Images

Categorizing helps you sell more by making your event better organized and easier to navigate.

• If uploading a folder, the folder name is used as the category name.
• Images that are not in a folder (i.e. selecting individual images), are automatically placed in an “Uncategorized” category.
• Categories appear in the event website based on the order specified within PUT. You can re-order the categories in PUT by clicking on the up/down buttons beside each category.

 

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Image and Release Options

Image Treatment

Pictage offers a free color correction service for your online proofing. Learn more about free color correction.

Sequencing

You can either have your images show up in the order that they were shot (date & time picture was taken) or alphanumerically by filename.

Auto-Release (after upload)

By selecting “Yes”, you and the event owner will be able to access the event immediately after the images are processed by Pictage (usually around 24-48 hours). An email will be sent to you and the event owner as soon as this occurs.

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Select Cover Photo

 

If uploading an event that will be auto-released, a cover photo is required (optional for non-auto release). To select a cover photo, simply choose an image from the list of files displayed on the left of the page.

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Uploading

 

You will see a status bar detailing the progress of your upload.

• Clicking on “Cancel Upload” will cancel all current and pending uploads as well as delete all uploaded files.
• "Pause Upload" will momentarily pause the upload without losing your progress.
• The application automatically resumes an incomplete upload the next time it is launched.
• A message alerting you of upload completion is presented once all images are uploaded.
• Click on the 'x' icon beside an event to cancel the upload for that event. All uploaded files for that event will also be deleted.

Uploading Multiple Events

 

 

To upload multiple events:

• At the cover selection page, click on "Add Another Event".
• You will be directed back to "Event Options" where you can select to upload to a new or existing event.

 

Note: At the "Event Options" page, you can either upload or clear any event that is in your queue.

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Replacing Images

 

Use PUT’s “Replace Image(s)” feature to send us replacement files of corrupt images or if you want to update specific images on your event.

• Make sure to properly name replacement files before uploading.
• The files should be named according to the Pictage image number assigned online (e.g. image 1 online should be named 001.jpg, image 101 should be named 0101, jpg, etc.)
• An email will be sent to you once the replacement process is complete (usually takes 1 business day).

 

Note: Replace image(s) should only be used to replace a small number of previously uploaded images. If your goal is to replace ALL images in an event, please contact support by dialing 1-877-PICTAGE.

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Resetting the Pictage Upload Tool

In most cases where you experience issues with the tool, a full uninstallation is not required. We recommend you follow the steps below and retry PUT to see if your issue still persists before completely uninstalling PUT.

Windows XP

1. Navigate to My Computer -> Local Disk (C:) -> Documents and Settings -> [Username]. Where Username is your user. Tip: “My Computer” is commonly found on the Desktop.
2. Delete the PictageUploadTool folder.

Windows Vista

1. Navigate to Computer -> Local Disk (C:) -> Users -> [Username]. Where Username is your user. Tip: “Computer” is commonly found on the Desktop.
2. Delete the PictageUploadTool folder.

Mac

1. Navigate to Macintosh HD -> Users -> [Username]. Where Username is your user. Tip: “Macintosh HD (or equivalent) is commonly found on the Desktop.
2. Delete the PictageUploadTool folder.

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Creating a Shortcut to PUT

A shortcut to PUT is automatically created upon installation (on Macs, you are asked to specify the location). However, there are cases when the installation process does not automatically create this shortcut. To manually create a PUT shortcut, follow the steps below.

Windows XP

1. Click on the Start Menu and go to Control Panel -> Java.
2. Under Temporary Internet Files, click on the “View…” button.
3. Right-click on Pictage Upload Tool and select “Install Shortcuts”.
4. This automatically creates a shortcut on your Desktop.

Windows Vista

1. Click on the Start Menu and go to Settings -> Control Panel, switch to Classic View, then select Java.
2. Under Temporary Internet Files, click on the “View…” button.
3. Right-click on Pictage Upload Tool and select “Install Shortcuts”.
4. This automatically creates a shortcut on your Desktop.

Mac

1. Go to Applications -> Utilities -> Java and click on Java Web Start.
2. Ctrl+click on Pictage Upload Tool and select “Create Desktop Application”.
3. Specify the location for the shortcut and click on “Save”.

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Frequently Asked Questions

How do I obtain my FTP username and/or password?

Your FTP username and FTP password were emailed to you when you first sign up with Pictage. The username is usually a two-letter, three-digit code (i.e. xt002). If you lost your FTP password, you can reset it by logging on to Pictage.com or by contacting our Customer Experience department (1-877-742-8243).

 

Does the Pictage Upload Tool work with RAW files?

The Pictage Upload Tool does not currently support RAW files.

 

Can I upload files that are in an external storage device?

Yes. To select an external device/drive, at the Select Images to Upload page, click on "Browse Images" then under the "Look In" dropdown the storage device will be displayed. On a Mac, you will also need to navigate to the "Volumes" directory. The "Volumes" directory is located within root ('/').

 

My upload is complete, why are my images not yet available online?

Once we receive your images, they go through the Pictage system for processing - color correction (if selected), auto-rotation, etc., before they are released to you.

 

How long will it take before my images are available online?

An email was sent to you after your upload with the estimated posting date. You will receive another email once the event is ready for viewing (typically within 24 hours).

 

For additional help not covered in this guide. Please contact us.

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